Privacy Policy

At PANDA ONLINE BUY, we value the privacy of all our users. In this notice, we have carefully explained the information we collect; how we use it; when we share it; and whom we share it with. 

As a user of the PANDA ONLINE BUY website, you consent to the conditions listed in this Privacy Policy, subject to our Terms and Conditions.

GENERAL INFORMATION

Every user’s personal information collected and processed via the Website – www.pandaonlinebuy.com shall be handled by:

Yi Wu Shi Pan Da Dian Zi Shang Wu Shang Hang

Email: support@pandaonlinebuy.com

Add.: Room 204, No. 10, Building 22, Futian District 1, Futian Street, Yiwu City, Jinhua City, Zhejiang Province，China

Zip Code.: 322022

(Hereby called “Panda Online Buy”).

What type of information do we collect?

We rely on the information gathered from our users to improve their experience. The information we collect is classified as follows:

1. Information you provide – This includes the information you provide by searching, watching, or reading the content on our Website or buying any product. It also includes information related to your communication with us, as listed below: 

• First and last names
• Email address
• Phone number and/or WhatsApp number
• Address (to be used for shipping)
• City/Province/State
• Country
• Postal/ZIP code
• IP address
• Payment Information (or PayPal account details)
• Other information about you that is retrieved via our Website directly or indirectly via our online presence robots – cookies. 

Note that PANDA ONLINE BUY will never gather any personally identifiable information about you, except you readily offer them. 

2. Payment Information – PayPal handles the payment information or credit card details. PayPal is also in charge of ensuring your data’s security and will only use it to process your purchases. PANDA ONLINE BUY has the sole right to work with any payment platform we deem fit and capable of safeguarding your data and using the same for processing your orders ONLY. 

You can read the PayPal Privacy Policy here – https://paypal.com/us/webapps/mpp/ua/privacy-full.

3. Google Analytics – The Google Analytics system is a product of Google, Inc., USA (hereby called “Google”). The purpose of this and related tools is to retrieve and assess specific kinds of information. This may include software and device identifiers, IP addresses, exit and referring URLs, usage and purchase history, statistics and metrics on feature use, media access control address (MAC address), mobile unique device identifiers, and related information. This information is gathered through cookies and may be transferred to or stored by Google on their United States servers. 

Note: The data collected via the Google Analytics system is solely for enhancing your user experience on our Website. 

4. Automatic Information – We collect specific types of anonymous information via “cookies.” These types of information are anonymous and are not personally identifiable when you log on to our Website, or consume third-party content offered by or on behalf of PANDA ONLINE BUY on external websites. The automatic information we gather and analyze includes the browser type, version, connection speed, and any other information relating to your connection and computer, your Internet Protocol (IP), your search history, and your purchase history. 

For how long do we keep collected data?

PANDA ONLINE BUY retains data for as long as it is required to complete the provision of products and their delivery, or as long as the interested party still consents to our keeping them. 

How do we use your information?

The information we collect from you is mainly used to improve, protect, maintain, and provide our services and products on our Website. Some of the direct applications of the information we collect from you include:

• Identifying you as a user in our system
• Processing your orders and deliveries
• Creating user accounts
• Enhancing our service delivery to give you a better user and customer experience
• Communicating with you via emails through distributing platforms like Klaviyo and Mailchimp
• Answering your questions and requests by our support team
• Sending you relevant information, such as updates, security alerts, invoices, technical notices, as well as administrative and support messages
• Communicating with you with regards to upcoming events, the launch of new products and services offered on our Website or by our partners
• Marketing purposes of our Website, including but not limited to, ads on social media and search engines – Instagram, Pinterest, Twitter, Facebook, and Google. 
• Integrating them with other information obtained from third parties to further understand your needs and serve you better. 
• Protecting you against possible frauds and investigating possible illegal activities.

How do we secure your consent?

You hereby consent to our collection and use of your personal information when you place an order for our product, create a new user account, or providing us with personal information to use in contacting you. To withdraw this consent, you can contact us via any of our communication channels or the support page. 

What are Cookies?

PANDA ONLINE BUY sends one or more cookies whenever you visit our Website. These Cookies (hereby called “Cookies”) are small text files that are deposited on your device whenever you log onto a website. Cookies improve user experience by allowing the Website to identify your device and remember your previous visits easily. 

Most modern websites employ Cookies to achieve improved efficiency and obtain more information about users. We use Cookies to assess the parts of our websites you check and ultimately provide you with a unique experience. This information also helps us to track your use of our Website and improve on the same. 

How do you refuse or withdraw your consent to the use of Cookies?

In the event that you do not want us to drop Cookies on your internet-enabled device whenever you log on to our Website, simply proceed to your browser’s setting and adjust such that you will be notified whenever a website (including the PANDA ONLINE BUY website) is dropping a Cookie on your browser. You may check the ‘Help,’ ‘Edit,’ or ‘Tool’ sections of your browser to change the Cookie settings. 

Note: When you block all Cookies (including the strictly important Cookies), you may have difficulties accessing parts or the full functionalities of the PANDA ONLINE BUY website. 

What do we use our Cookies for?

Find the key Cookies applications below:

Strictly Important Cookies: They are crucial to the smooth running of the PANDA ONLINE BUY website. 

Functionality Cookies: They store a user’s preferences about the PANDA ONLINE BUY website, for instance, location, language, and account name, to enable us to offer a personalized user experience. 

Security Cookies: They come in handy in detecting and preventing possible security breaches. 

Analytics and Performance Cookies: They are used to gather information on user’s interaction with the PANDA ONLINE BUY website’s features. These include the most frequented pages and any other analytical data. This information helps to enhance the functionality of our Website and assist us in providing an overall better experience. 

Advertising Cookies – Twitter, YouTube, Google, and Facebook: They help distribute important adverts to visitors or users of our services and websites. We also use these cookies to assess the results of these adverts. These cookies track such details as to how many unique visitors our Website records, how frequently an ad is displayed, and how many clicks the ads recorded. These cookies also help build user profiles, including but not limited to displaying ads according to the products the user is interested in on the PANDA ONLINE BUY website. 

All of these Cookies are persistent and set by PANDA ONLINE BUY and reliable third-party networks.

How do we share your information?

We do not sell user’s information for any reason or on any condition. While we may share customer information, such sharing must follow the guidelines below:

Sharing with third-party service providers: These third-party service providers are companies and individuals we hire to provide some functions for us. For instance, we work with courier companies, payment processors (PayPal), data analysts, email clients, marketing assistants, and analytic companies. These third-party service providers may access users’ personal information but will only use the same to execute their functions and responsibilities. 

Sharing for business transfers: If PANDA ONLINE BUY is acquired, merges with, or create another entity, it may lead to the transfer of users’ information to the new entity. In the event of this, you will get a proper notification on our Website before such a transfer is initiated and completed. 

Sharing for protection of PANDA ONLINE BUY and others: PANDA ONLINE BUY will release users’ personal information, provided such release is legal and/or in line with our Terms and conditions and other rights, without infringing the rights, property, or safety of PANDA ONLINE BUY, our customers, and third-party partners. We may also exchange information with other organizations or companies for security purposes. 

Sharing with your consent: Except as stated above, we will always inform you when transferring your personally identifiable information with a third party and require your approval for the same. 

Sharing anonymous information: Our servers automatically retrieve anonymous browsing information, which is employed to improve our services and Website. This information may also be used to offer information about the Website to current and new business partners or other unaffiliated entities. However, none of this information is personally identifiable. 

Sharing email address: On no account shall we sell, rent, or transfer users’ email address provided to receive email communications from PANDA ONLINE BUY. 

How do we protect your information?

User information input on the Website is secured and encrypted during transmission with Secure Sockets Layer (SSL) software. For transactions processed on the Website, every information related to such transaction is transmitted to and from the Website in an encrypted form, using best-in-class SSL connections, which prevent the loss, tampering, or interception of such information. All illegitimate access to personal information is restricted, except where such information is required to provide services or products to you and those persons you have authorized to access the information. 

Our users’ personal information is protected and secured using industry-standard protection systems during transmission and on receipt by PANDA ONLINE BUY. Note that there is no 100% security for internet transmission methods or electronic storage systems. While we use the best acceptable protection systems to safeguard your personal information, we cannot guarantee its 100% security. 

What are the rights of EU members (GDPR Complaint)?

Users living in any member state of the European Union can legally access, modify, download, or delete their information. They can also object to consenting or withdraw their consent to specific processing of their information. These rights may be generally applicable or during certain situations only. 

The rights are described as follows:

• EU users can access their information by reaching out to PANDA ONLINE BUY.
• EU users can also modify, restrict, limit, or erase much of their information by reaching out to PANDA ONLINE BUY. 
• EU users can object to the processing of their data in some circumstances, even if such processing follows the legitimate private or public interests herein. In the event of such objections, PANDA ONLINE BUY will stop processing the information, except there is a compelling legal condition or reason to continue the processing.
• EU users can only withdraw their previously provided on data processing anytime. Consent can be withdrawn by updating your settings. Except there is a legal ground to continue such processing, or if the withdrawal was limited to specific processing activities, we will halt the processing immediately. 
• EU users can raise a complaint about the use of their information with their local supervisory authority. However, such complaints must be without prejudice to any other personal rights. 

Note that PANDA ONLINE BUY only processes an EU resident’s personal information to fulfill ongoing contracts or meet our legal business obligations as listed herein. Furthermore, your information will be sent outside of Europe. 

What are your rights, according to the California Online Privacy Protection Act Compliance (CalOPPA)?

At PANDA ONLINE BUY, we value the privacy of our users. This is why we have put these measures in place to comply with the California Online Privacy Protection Act (CalOPPA).

The California Online Privacy Act grants you the right to know the personal data we are collecting and for what reason – for instance, being transferred to where or whom and why. It also gives you the right to access and delete part or all of your personal data at all times. Lastly, it protects you against any form of discrimination for exercising these privacy rights. 

What are the stipulations of the Children’s Online Privacy Protection?

PANDA ONLINE BUY adheres to the stipulations of the GDPR (General Data Protection Regulation) and the CalOPPA (California Online Privacy Protection Act) concerning the protection of the personal data of children. PANDA ONLINE BUY collects no information from persons under age 13 – our Website, products, and services are available to persons 18 years old or older. 

How do you edit or delete information?

In the event that you have reasons to conclude that your information with us is inaccurate or incorrect, kindly get in touch via email to effect necessary corrections. You reserve the right to delete, rectify, edit, or change any of your personal information at any time. 

You can opt-out of our advertising emails by following the instructions in the email. We will process your request in 48 hours. 

What about information provided to suppliers and other third parties?

The use and disclosure outlined in this Privacy Policy concern only the information we collect from you. In the event that you provide your personal information to others, including other users or suppliers on the PANDA ONLINE BUY platform, the use and processing of such information may be governed by different rules. Such information is beyond our reach and will only be controlled by such third parties’ privacy policy. We recommend that you go through these third parties’ privacy policies and ask questions to ensure that your personal information is safe and not being abused. 

Who can make changes to this Privacy Policy?

PANDA ONLINE BUY reserves the sole right to modify this Privacy Policy or post modifications by day and at any time, with or without informing you of such modifications. 

How can you contact us?

For questions and inquiries about this Privacy Policy or other aspects of your personal information processing and storage, kindly reach out to us via any of our communication lines.